As stated at the time of download.the downloaded version of the program is NOT necessary to review the plan and is also irretrievable after download. The reason customer support could not switch programs for you however was NOT that you requested to change within 30 minutes of purchasing the plan but that you downloaded the digital version of the complete workout just minutes before you requested the swap. That said, nothing is every 100% perfect and it may in fact have not correctly identified this for you. Our program selector tool is highly tuned to try and accurately hone in on the one program of our many that best matches your current ability levels and physique/performance goals. We are sorry to hear that you didn't find the right program match for you in your initial purchase.
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